Challenge 21

As part of our commitment to safer gaming practices, we operate a Challenge 21 policy in all our casinos in England and Challenge 25 in Scotland.

If you are under 21 or think you look younger than 21 then it is important that you bring identification with you. Our door supervisors and reception teams will check the age of customers who appear to be or are suspected to be underage and will refuse entry to anyone unable to produce an acceptable form of identification.

Acceptable forms of identification must:

  • Contain a photograph from which the individual can be identified
  • Contain date of birth
  • Be valid
  • Be legible
  • Show no signs of tampering or reproduction

We are committed to creating a culture of Safer Gambling within our casinos. We have appointed Safer Gambling Ambassadors across all our sites, in order to protect young and vulnerable people from being exploited by gambling, prevent underage gambling and increase support for the treatment of gambling harm.