FOR EXISTING CARD HOLDERS 

With new ownership comes new rewards! The new programme is the first exciting change to take place under the ownership of Metropolitan Gaming.

No, you must pick up a Met Card from Reception when you next visit. Your account number will remain the same but you need to use the new card.

Apart from the new loyalty programme name, your account remains the same – all Points and Tier Points are unaffected. 

Don’t worry about losing your current Player Rewards points. As part of the new programme we will be honouring your balance for six months from 1 February, so make sure you visit us to use them.

Yes, you can still use your online account - your login and password remain unaffected.

FOR NEW CUSTOMERS 

Joining our loyalty programme is easy and free. You can sign up at Reception in any of our casinos and collect your loyalty card on your first visit.

To join The Met Card:

  • You must be over 18
  • You will need to bring ID for verification.

While you play, you'll accumulate Met Points that can be used for free play, food, drinks and merchandise.

Keep your card inserted at the Slot or Electronic Gaming machine the entire time you play, or hand it to the dealer when playing table games.

You can also earn Met Points on your food and drink purchases.

Your Met Points balance won't expire as long as you visit our casinos at least once every six months and redeem points at least once every two years.

Based on your play, you will receive exclusive offers for gaming, dining, event invitations, news and special promotions. Be sure to give us your email address for even more offers!

Met Points are earned:

SLOTS AND ELECTRONIC GAMES

Keep your Met Card inserted in the machine while you play.


TABLE GAMES 

Hand your Met Card to the dealer before you play. You’ll earn Met Points based on the amount you bet and how long you play. 

Please allow 24 hours for Met Points to be added to your account.


BARS AND RESTAURANTS 

Present your card whenever you purchase a drink, a snack or a meal and we'll add the Met Points

You always know where you are with The Met Card.

You can view your Met Points balance:

  • On any Slot or Electronic Gaming machine. 
  • By visiting Reception
  • By logging into the Met Card App or your online account 

Met Points are earned on gaming, food and drink purchases and these can be redeemed for free gaming play, merchandise, food or drink. In addition, you can earn bonus Met Points to boost your account during promotional periods.

Tier Points are simply the total number of Met Points earned on gaming and food and drink purchases throughout the calendar year (bonus points and Met Points earned on Poker table play are not included).

  • By visiting Reception or Cash desk
  • By logging into the Met Card App or your online account

Redeeming Met Points is easy.

100 Met Points = £1.

  • For gaming, simply present your Met Card to Reception
  • For food and drinks, simply present your Met Card to either a member of the restaurant or bar team
  • For merchandise, visit the Cash Desk or Reception to order your item

Your Player Rewards card is now invalid. Please pick up a Met Card from Reception when you next visit. Your account number will remain the same, but you now need to use your Met Card.

Your Player Rewards points will remain valid for six months, so make sure to redeem them before July 2022.

Yes, you can still use your online account - your login and password remain unaffected.

We are committed to creating a culture of Safer Gambling within our casinos. We have appointed Safer Gambling Ambassadors across all our sites, in order to protect young and vulnerable people from being exploited by gambling, prevent underage gambling and increase support for the treatment of gambling harm.