Dear $contact_first_name,

Every year, we review everyone’s Met Card tier level to ensure we are rewarding all of our members accordingly. During the last 12 months your play with us has not been at a level for continued 2022 status. Your membership this year will therefore be JACK. 

Don’t worry though, as even though you haven’t qualified for 2023 Tier Status now, you could qualify throughout the year. As soon as you reach the next level, we will automatically upgrade you to the next loyalty tier and unlock your new benefits:

You can check your 2023 Tier Status by downloading our App, where you will be able to see your Tier Met Points, balance and any offers you have received from us. Visit www.xxxx@xxxx

If you have any questions regarding your status change, please do not hesitate to contact one of our Customer Relations Executives. Thank you for your continued loyalty and we look forward to welcoming you again soon.

Casino