The Metropolitan Gaming Code of Commitment governs the conduct of our business. It’s a public pledge to our employees, customers, communities, and the environment to honour the trust they have placed in us.
A commitment to all our employees to treat them with respect and provide satisfying career opportunities:
• We encourage personal and professional growth and provide on-the-job training, career development and promotion from within.
• We actively seek and respond to employee opinions on all aspects of their jobs, from the quality of their supervisors to the quality of our casinos.
• We value employees from every possible background, and who approach issues and problems from different perspectives.
A commitment to all our customers to promote Safer Gambling:
• We have processes in place for customers to voluntarily self-exclude.
• We display in our ads, brochures and signs, free phone helpline numbers for customers who may be experiencing gambling harms.
• We train our employees about the importance of Safer Gambling, and how to offer help to customers who may be vulnerable to or experiencing gambling harms.
• We emphasise to our employees that casino gaming is an adults-only activity, and require them to be vigilant in preventing individuals under the legal age from entering and/or playing at our casinos.
• We restrict the placement and content of our advertising and marketing materials to age-appropriate venues and messages.
A commitment to all our communities to help make them healthy and vibrant places to live and work:
• We conduct our business with honesty and integrity, and act in accordance with the highest ethical and legal standards.
• We encourage our employees to volunteer in community and charitable causes.
A commitment to responsible stewardship of the environment:
• We invest in sustainable practices that increase energy efficiency and water conservation.
• We commit ourselves to measurable reductions in greenhouse gas emissions.
• We promote recycling and waste reduction on all properties.
We are committed to creating a culture of Safer Gambling within our casinos. We have appointed Safer Gambling Ambassadors across all our sites, in order to protect young and vulnerable people from being exploited by gambling, prevent underage gambling and increase support for the treatment of gambling harm.